Frequently asked questions

Which flag size should I choose?

Available sizes are shown on each product page. Our common sizes are 60 × 90 cm, 90 × 150 cm and 120 × 180 cm. Check the selected size before adding your flag to the cart.

What do the finishing options mean?

• Only sewing: sewn edges, without grommets or a pole sleeve.
• 2 grommets on shaft cover: a pole sleeve with two grommets.
• Only 4 grommets: one grommet in each corner.

Choose from the options available on the product page. If you are unsure which finish suits your installation, contact product support before ordering.

Can I order a personalised flag?

Yes. Email MyFlagBoutique@gmail.com with your design, preferred dimensions, finish and quantity. Use the clearest image available so we can review your request.

Where do you ship from and how long does delivery take?

Our products are shipped from our warehouses in China. The average delivery time is 2 to 3 weeks from the date of shipment. This timeframe may vary depending on the time of year, destination and local postal services. Depending on your delivery country, your order may arrive within 10–20 business days. Read our shipping policy for details.

Is delivery free?

Shipping charges and any applicable offers are shown at checkout before you pay. For international orders, consult the shipping policy for information about customs duties and import taxes.

How can I track my order?

Once tracking has been added to your order, use the link in your shipping confirmation email or sign in to your customer account using the email you entered at checkout. Visit Track your order for instructions.

Which payment methods can I use?

The payment methods available for your order appear at Shopify checkout. Express payment options depend on your country, device, browser and the payment methods enabled for the store.

Can I change or cancel an order?

Email MyFlagBoutique@gmail.com as soon as possible with your order number and requested change. We will check whether a change is still possible based on the order's preparation and shipping status.

How do returns work?

Visit Returns and withdrawal and read our refund policy for the applicable conditions, deadlines and return costs. Personalised products may have different return conditions, without affecting your applicable statutory rights.

What if my flag is damaged or incorrect?

Email MyFlagBoutique@gmail.com with your order number, a description of the issue and photos if available. We will review the issue and the appropriate refund or replacement solution.

Still need help?

Contact MyFlagBoutique@gmail.com or visit Product support. Please do not send card details or passwords.